Senior Software Engineer, Backend - Platform Team
Core
Building scalable backend systems, authentication services, and agent assist integrations for Cresta's unified AI platform serving enterprise customers.
Role type
Senior Backend Engineer (Platform & Auth)
Builds
Agent assist backend services, scalable authentication systems, and integrations for chat/email channels.
Domain
AI-driven customer experience platforms, enterprise integrations, IAM systems
Deliverable
production ML models | product features | infrastructure
Required skills
Distributed systems, real-time communication, REST/gRPC API design, containerization (Kubernetes/Docker), cloud platforms (AWS/GCP/Azure), system reliability, observability, enterprise security best practices
Preferred skills
CCaaS platforms, AI Agents/LLM-based systems, authentication system design
Technologies
Kubernetes, Docker, AWS, GCP, Azure, REST, gRPC
Responsibilities
Architect systems managing real-time conversation state and session lifecycle; drive agent assist integration for chat and email; implement authentication, authorization, and compliance across integrations; ensure high availability and low latency for real-time systems; analyze technical tradeoffs for customer deliverables.
Seniority
Senior, hands-on IC