Group Director, Client Operations
Core
Lead day-to-day operations and drive operational excellence for the Merck pharmaceutical account, serving as a strategic business partner to the account lead.
Role type
Senior IC Group Director, Client Operations
Builds
End-to-End Budget Operations, Process Harmonization, and Business Operations infrastructure for Merck
Domain
Healthcare / Pharmaceutical / Media Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Strategic business partnership, End-to-End Budget Operations management, Process design and optimization, Cross-functional team leadership, Automation and tool customization, Media workflow expertise, Stakeholder relationship management
Preferred skills
Healthcare/pharmaceutical industry experience, Media planning or buying experience
Technologies
MediaTools, Mediaocean, Prisma, Asana, Taxonomy, Lumina
Responsibilities
Build and optimize workflows for accurate planning and investment data; Oversee the full budget lifecycle including management, QA, invoicing, and reporting; Lead strategic design and rollout of scalable cross-functional processes; Manage client-facing planning processes and non-campaign reports; Develop relationships with key Merck stakeholders (Finance, Procurement, Media, Digital Marketing); Lead centralized account governance and compliance training; Partner with Client Business Leads on scope, staffing, and resource management; Support audit readiness and accountability.
Seniority
Senior, hands-on IC with strategic oversight
