Marketing Social Channel and Community Manager
Core
Manage global social media presence (LinkedIn, YouTube) and engage with communities for NiCE and NiCE Cognigy brands.
Role type
Social Channel & Community Manager
Builds
Daily social content calendar and community engagement for B2B technology brands
Domain
B2B Technology / Customer Experience Software
Deliverable
product features
Required skills
Social media channel management, social listening, editorial judgment, community engagement, content strategy, performance analytics, cross-functional collaboration
Preferred skills
B2B technology industry experience, global collaboration
Technologies
LinkedIn, YouTube, social publishing tools, social listening tools, analytics tools
Responsibilities
Coordinate and publish daily social content across channels, monitor audience conversations and industry trends, engage with community members and escalate issues, collaborate with content creators to develop channel-native content, track performance metrics and recommend optimizations, support executive and employee advocacy programs
Seniority
Mid-level, hands-on IC