Senior Program Manager
Core
Drive, plan, and standardize software development activities for NICE CXone features from concept to completion, serving as a bridge between product management and engineering teams.
Role type
Senior Program Manager (Software Development Lifecycle)
Builds
NICE CXone software features and product releases
Domain
Customer Experience (CX) / Contact Center / Cloud Software
Deliverable
production ML models | product features
Required skills
Software development lifecycle management, Agile/Scrum methodology, Product backlog breakdown, Release management, Cross-functional team leadership, Technical specifications writing, Resource conflict resolution, Project governance, Scrum Master facilitation
Preferred skills
Product Management, UI/UX design, Object-oriented software development, Web services, User acceptance testing, Regression testing, Integration testing, PMP/CSM certifications
Technologies
NICE CXone, Cloud platforms, Omnichannel Routing, Workforce Optimization, AI, Open Cloud Foundation
Responsibilities
Collaborate with Product Management to translate market requirements into actionable work items; Execute product vision through the software development lifecycle; Lead teams to ensure plans, estimates, and deliverables meet schedule and budget; Perform Scrum Master duties for multiple teams; Coordinate release management and technical documentation; Identify resource conflicts and facilitate course corrections; Provide project status updates and risk assessments to stakeholders; Manage other program or project managers; Conduct staff selection, coaching, and performance evaluations.
Seniority
Senior, hands-on IC with leadership responsibilities