Finance System Support Analyst
Core
Support daily finance operations by managing and resolving finance-related queries via a ticketing system, collaborating across finance teams, and ensuring high-quality internal customer service.
Role type
Finance System Support Analyst (Enable)
Builds
Internal finance service delivery and process improvements
Domain
Financial Services / Operations
Deliverable
dashboards & analysis
Required skills
Finance process knowledge (Accounts Payable, Billing), Ticketing system management, Customer service, Problem-solving, MS Office, ERP and accounting systems
Preferred skills
ServiceNow, Microsoft D365
Responsibilities
Monitor and answer daily finance queries in a ticketing system, Collaborate with finance colleagues to resolve tickets, Report to senior management on ticket status and issues, Identify and work on process improvements
Seniority
Mid-level, hands-on IC