Senior Product Manager
Core
Senior Product Manager owning strategy, roadmap, and prototype-driven discovery for an internal AI service layer (Analytics Platform) that powers CXone, serving both internal engineering teams and enterprise customers.
Role type
Senior individual contributor product manager (AI platform)
Builds
Internal AI services (transcription, sentiment analysis, behavior models) consumed by application teams to build customer-facing products
Domain
AI/ML platform layer, Customer Experience (CX)
Deliverable
production ML models
Required skills
AI-native product development, enterprise customer engagement, service strategy and roadmap, prototype-driven discovery, service economics, cross-functional leadership, LLM behavior familiarity
Preferred skills
Git/version control, matrixed global organization leadership
Technologies
LLMs, AI tools, Git
Responsibilities
Own service roadmap and specifications; drive internal adoption of AI services; engage enterprise customers as subject matter expert; validate ideas with prototypes; maintain visibility into service unit economics
Seniority
Senior, hands-on IC
