Senior Software Engineer, Backoffice Platform
Core
Own and evolve the back office platform managing customer accounts, entitlements, limits, and billing tooling for Finance, Customer Success, and Support teams.
Role type
Senior Software Engineer (Backoffice Platform)
Builds
Internal platform for entitlements, administration tooling, and billing
Domain
SaaS infrastructure / Realtime messaging platform
Required skills
Ruby on Rails, system architecture, observability, test strategy, AI-assisted development, stakeholder partnership
Preferred skills
usage-based billing systems, platform/internal tooling experience, financial/compliance audit accountability
Technologies
Ruby on Rails, LLMs, AI tools
Responsibilities
Run the back office platform including entitlements and billing systems; solve complex problems defined by users rather than tickets; partner with Finance, Customer Success, and Support to refine requirements; champion AI-assisted development while maintaining architectural quality; make systems explainable and observable; set and enforce testing standards for production readiness.
