Senior Specialist I, Customer Service
Core
Ensure spare parts availability and operational excellence through effective demand planning and inventory optimization for strategic customers.
Role type
Senior Specialist I, Customer Service (Strategic Account Management)
Builds
Spare parts strategies, demand forecasts, and inventory optimization plans for semiconductor equipment customers.
Domain
Semiconductor equipment manufacturing and supply chain
Required skills
Strategic account management, demand planning, inventory optimization, supply chain risk management, stakeholder influence, data analysis, SAP proficiency, business acumen
Preferred skills
Semiconductor equipment industry experience, complex high-technology manufacturing environment experience
Technologies
SAP, Microsoft Office (Excel, PowerPoint)
Responsibilities
Serve as primary point of contact for assigned strategic customers regarding spare parts planning and service fulfillment; Lead demand planning and forecasting for various spare parts categories; Manage customer consignment and billable spare parts inventory to ensure availability and reduce excess; Coordinate with cross-functional teams to resolve supply constraints; Lead customer communication and recovery actions for critical shortages; Own account-level KPI performance and reporting; Drive continuous improvement and digitalization across forecasting and inventory processes.
Seniority
Senior, hands-on IC