Customer Service Liaison
Core
Intermediary between client-facing team and warehouse operations, facilitating communication and resolving time-sensitive issues for ecommerce merchants.
Role type
Special Project owner / Customer Service Liaison
Builds
Efficient resolution of client issues and smooth fulfillment operations
Domain
Ecommerce logistics / 3PL fulfillment
Deliverable
client delivery
Required skills
Cross-functional communication, operational triage, project coordination, timeline management, issue escalation, warehouse process knowledge, hands-on fulfillment support, inventory management, stakeholder alignment
Preferred skills
Advanced problem solving, multitasking, time management, proficiency with computer programs (Google Sheets/Docs), ability to lift 50 pounds
Technologies
Google Sheets, Google Docs
Responsibilities
Review open work orders and identify items requiring immediate feedback; Relay operational questions to appropriate individuals; Conduct periodic check-ins with department leads; Support warehouse operations during peak seasons (picking, packing, kitting); Define project scope and gather client requirements; Monitor account balances and inventory levels; Track progress against deadlines and milestones; Provide consistent updates to clients throughout project lifecycle; Escalate unresolved or complex issues appropriately
Seniority
Individual Contributor, operational level