Project Officer
Core
Manage engagement and coordination for difficult-to-access properties to support the Residential Tenancy Act Compliance Program.
Role type
Project Officer (Compliance & Engagement)
Builds
Compliance outcomes for residential tenancy properties
Domain
Public sector / Housing / Legal Compliance
Deliverable
client delivery
Required skills
objection handling, de-escalation, triage, prioritization, documentation management, case monitoring, escalation management
Responsibilities
Manage engagement and coordination activities for non-compliant properties; Apply objection handling and de-escalation techniques to achieve voluntary access; Triage and prioritize properties based on risk and urgency; Prepare, review, and lodge documentation with VCAT; Monitor case progress and progress compliance activities.
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