Specialist Software Engineer ( AI Architect , Developement )
Core
Senior technical lead and hands-on builder for SPARK, an internal incubation team creating enterprise-grade AI tools and prototypes from customer experience ideas.
Role type
Senior IC AI Architect & Builder
Builds
Enterprise-grade AI tools, agentic AI solutions, and RAG pipelines for global rollout
Domain
Customer Experience (CX) + Generative AI / Agentic AI
Deliverable
production ML models
Required skills
Python, TypeScript, agent/orchestration frameworks (LangGraph, LangChain, AutoGen), RAG architectures, vector databases, LLM APIs (Anthropic, OpenAI, Azure, Gemini), cloud AI ecosystems (Azure, AWS, GCP), REST/microservices design, security/privacy practices
Preferred skills
Cognigy/NiCE CXone experience, LLMOps (evaluation, observability), fine-tuning open-source models, workflow apps (N8N), market-ready software development
Technologies
LangGraph, LangChain, AutoGen, MCP, Salesforce, ServiceNow, Workday, Microsoft 365, Azure OpenAI, OpenTelemetry, N8N
Responsibilities
Set technical direction and tech stack for SPARK; design and build agentic AI solutions and RAG pipelines; harden prototypes for global rollout with CI/CD and monitoring; advise leaders on feasibility and risk; mentor team members; define enterprise-grade standards for security and reliability
Seniority
Senior, hands-on IC