Specialist Project Manager
Core
Drive end-to-end delivery of technology and AI initiatives within an internal incubation team (SPARK), ensuring timely execution and successful deployment of enterprise-ready tools.
Role type
Senior IC Project Manager (AI/Technology Delivery)
Builds
Scalable, business-ready AI and software solutions for CX International
Domain
Customer Experience (CX) + Artificial Intelligence (AI/ML/GenAI)
Deliverable
production ML models
Required skills
Project/Program Management, Agile delivery, Stakeholder management, Budget & resource management, Risk management, Global team coordination, AI/ML solution delivery, Executive communication
Preferred skills
AI/GenAI production deployment, MLOps/LLMOps, Stage-gated delivery, ServiceNow, CX/CCaaS domain knowledge
Technologies
Monday.com, Jira, Confluence, Azure DevOps, ServiceNow
Responsibilities
Manage incubation portfolio from intake through pilot to enterprise rollout, Lead sprint planning and delivery tracking, Oversee scope/timelines/budgets/risks, Partner with AI Architects and Builders, Drive stakeholder communication, Coordinate cross-functional global teams, Track delivery metrics and evolve delivery playbook, Ensure successful deployment and handover to operations
Seniority
Senior, hands-on IC
