Salesforce Service Cloud - Developer
Core
End-to-end technical implementation, development, and support of Salesforce Service Cloud solutions, including case lifecycle management, Omni-Channel routing, and integrations.
Role type
Senior Salesforce Service Cloud Developer (IC)
Builds
Custom Service Cloud configurations, Apex/LWC applications, and integrated service channels for enterprise clients.
Domain
Customer Service / Salesforce Platform
Required skills
Apex, Lightning Web Components (LWC), SOQL/SOSL, Flow, Service Cloud Configuration, Omni-Channel, REST/SOAP APIs, Git/CI-CD, Security (Profiles/Permission Sets), Debugging
Preferred skills
Salesforce Certified Service Cloud Consultant, Platform Developer I/II, MuleSoft, Agile/Consulting
Technologies
Salesforce, Apex, LWC, Flow, MuleSoft, Git, OAuth
Responsibilities
Design and implement case lifecycle processes and Omni-Channel routing; Develop Apex classes, triggers, and LWCs; Troubleshoot integrations and optimize performance/governor limits; Lead technical discussions and code reviews; Manage production support and release processes.
Seniority
Senior, hands-on IC
