Senior Business Process & Quality Consultant
Core
Support the establishment of the NCIA Process Framework, coordinate process review and optimization, and lead root cause analysis for the NATO Communications and Information Agency.
Role type
Senior Business Process & Quality Consultant
Builds
Process frameworks, optimized workflows, and quality assurance systems for NATO IT services
Domain
Defense / Aerospace / Information Technology
Deliverable
dashboards & analysis
Required skills
Process mapping, root cause analysis, quality auditing, compliance evaluation, corrective action planning, stakeholder coordination, Microsoft Office templates, SharePoint content management
Responsibilities
Support the establishment of the NCIA Process Framework across NCIA, Coordinate process review and optimization sessions, Identify and plan systematic corrective actions, Evaluate non-compliances with organizational standards, Lead complex root cause analysis and process optimizations, Define and conduct quality review activities and process audits