L2 Support Engineer
Core
Act as a bridge between software development and operations to manage large-scale global data, experience, and commerce platforms, ensuring stability and reliability.
Role type
Site Reliability Engineer (SRE)
Builds
Large-scale global data, experience, and commerce platforms
Domain
Technology, Data, Commerce
Deliverable
infrastructure
Required skills
Site Reliability Engineering principles, SLO management, incident resolution, scripting, automation, DevOps methodologies
Preferred skills
React.js, incident management in 24x7 public-facing environments, commerce platforms, corporate environments, international team collaboration, serverless services, monitoring and APM systems, CI/CD pipelining tools, Docker
Technologies
GitHub Actions, Azure DevOps, Ansible, Chef, Datadog, New Relic, Dynatrace, Prometheus, Grafana, Jenkins, Docker, AWS, Azure, GCP
Responsibilities
Maintain systems for observability, adjust and maintain SLOs, participate in and facilitate incident resolution including on-call duty, work on proactive improvements to increase platform reliability, assess failure scenarios and define mitigations, help create runbooks to remediate or prevent failures
Seniority
Mid-level, hands-on IC