Tenant Review & Engagement Officer
Hybrid
Core
Listen to tenants, analyze feedback, and drive service improvements in social and affordable housing.
Role type
Mid-level community engagement and service improvement officer
Builds
Tenant review processes, engagement activities, and data-driven service recommendations
Domain
Social housing / Community services
Deliverable
dashboards & analysis
Required skills
Community engagement, data analysis, survey design, stakeholder facilitation, project coordination, reporting
Preferred skills
Housing policy knowledge, tenant participation frameworks
Responsibilities
Design and coordinate tenant surveys and focus groups; facilitate tenant-led review groups; analyze feedback to identify trends; maintain feedback tracking systems; research housing trends and best practices; communicate findings to internal teams and community groups