Customer Strategy & Operations
Core
Own enterprise program management and new vertical launches for a healthcare AI platform, driving clinical and financial outcomes for post-acute care networks.
Role type
Senior IC Customer Strategy & Operations Owner
Builds
Enterprise deployments of Circadia Intelligence Platform (contactless sensing, predictive models) for skilled-nursing, home-health, and home-care networks
Domain
Healthcare AI / Post-acute care operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise program management, multi-site rollout execution, executive stakeholder management, data-driven root cause analysis, workflow redesign, go-to-market playbook creation, deal-to-delivery handoff
Preferred skills
SQL, advanced spreadsheet fluency, healthcare technology experience, post-acute care domain knowledge
Technologies
Circadia Intelligence Platform, EHR systems, care-coordination workflows
Responsibilities
Run structured implementations and rollouts for largest enterprise customers; own metrics like time-to-live, utilization, and readmission reduction; launch new verticals and systematize operating playbooks; perform hands-on data analysis to root-cause issues and redesign workflows; translate customer workflow insights into scalable product solutions; scope late-stage enterprise deals and convert contracted revenue into live deployments; document implementation templates and account operating models
Seniority
Senior, hands-on IC
