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Senior Business Analysts (ServiceNow & Dynamics 365)

Canberra, Australian Capital Territory💼 Full-time🗓 2026-09-18 → 2026-09-26

Core

Senior Business Analyst supporting a Commonwealth Government department in translating business needs into technology outcomes for complex ICT and digital projects.

Role type

Senior Business Analyst (ICT/Digital Delivery)

Builds

Technology and enabling services supporting departmental operations and Australia's economic agenda

Domain

Government / ICT / Digital Transformation

Deliverable

production ML models | product features | dashboards & analysis | client delivery

Required skills

Business process analysis and modelling, Requirements elicitation and development, Stakeholder engagement and workshop facilitation, User story and acceptance criteria development, Agile delivery support, Data requirements analysis

Preferred skills

Microsoft Dynamics 365, Power Platform, Azure Cloud, Office technologies

Responsibilities

Analyse and model current and future business processes, Facilitate stakeholder workshops to identify needs and risks, Develop business requirements, process maps, and functional specifications, Translate business requirements into technical specifications, Evaluate solution options and provide strategic recommendations

Seniority

Senior, hands-on IC

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