Warehouse Customer Service Team Leader
Core
Lead warehouse customer service operations, ensuring accurate order fulfillment, inventory management, and team coordination for glass and aluminium product distribution.
Role type
Warehouse Customer Service Team Leader
Builds
Picked, packed, and loaded orders for glass, aluminium fencing, balustrading, and screening products
Domain
Logistics / Distribution
Deliverable
product features
Required skills
Forklift operation, team delegation, order accuracy, yard traffic coordination, inventory management, safety compliance, recruitment support, continuous improvement
Preferred skills
MR truck licence, First Aid Certificate, Certificate IV in Logistics and Warehousing Operations
Technologies
Warehouse management systems
Responsibilities
Delegating daily tasks to the customer service team, leading and motivating team members, ensuring accurate order picking and loading, coordinating yard traffic, inspecting customer returns, assisting with stock replenishment and inventory accuracy, identifying process deficiencies, supporting staff allocation and performance management, maintaining workplace safety and Chain of Responsibility compliance, supporting recruitment and onboarding
Seniority
Mid-level, hands-on IC with supervisory duties