Customer Experience & Operations Coordinator
Core
Deliver best-in-class customer service and support day-to-day eCommerce operations for Universal Music Australia's online stores.
Role type
eCommerce Customer Experience and Operations Coordinator
Builds
UMA's online music stores and fan experience
Domain
Music industry / eCommerce
Required skills
Customer service, Order management, Inventory management, CRM tools, Data analysis, Process optimization
Preferred skills
Digital Genius, Zendesk, Shopify, Merchandising, Loyalty programs
Technologies
Digital Genius, Zendesk, Shopify
Responsibilities
Manage customer enquiries including order updates, exchanges, refunds and returns; Monitor inventory, stock movements and order status; Maintain and optimise customer service tools and processes; Support inventory and order management including promotional orders and stock buys; Maintain reporting on inventory and shipment changes.
Seniority
Junior, 1-2 years experience