Guest Experience Lead
Core
Lead retail sales and guest experience on the showroom floor, driving conversion and operational standards for a premium furniture/home brand.
Role type
Senior retail sales lead (showroom/hospitality)
Builds
Sales performance and guest satisfaction in a premium furniture/home showroom
Domain
Retail (Furniture, Home, Lifestyle, Luxury)
Deliverable
product features
Required skills
Sales leadership, real-time coaching, product expertise, inventory management, merchandising standards, retail technology proficiency
Preferred skills
Design passion, hospitality focus, keyholder experience
Technologies
Shopify, Netsuite, Gladly
Responsibilities
Deliver premium guest experiences and resolve concerns, drive sales through active selling and client engagement, coach associates on selling behaviors and service standards, execute opening/closing procedures and inventory replenishment, maintain visually compelling showroom environment, partner with store leadership to achieve store goals
Seniority
Mid-level, hands-on IC