Customer Service and Animal Care Officer
Core
Deliver operations at the Albury Animal Care Centre including administration, animal care, education, and high-level customer service.
Role type
Customer Service and Animal Care Officer
Builds
Animal care services, community education programs, and administrative support for the Albury Animal Care Centre.
Domain
Local government / Animal welfare
Deliverable
physical/clinical work
Required skills
Manual handling of companion animals and livestock, animal euthanasia administration, microchip implantation, record keeping, cash transactions, community education delivery, stakeholder relationship management, WHS compliance, relevant legislation knowledge (NSW/VIC).
Preferred skills
Customer service training, quality animal care delivery, conflict resolution, computer literacy.
Technologies
NSW Companion Animals Register, Council Social Media platforms, relevant databases.
Responsibilities
Provide animal management including care, enrichment, transport, microchipping, euthanasia, and suitability assessments; administer pentobarbital for euthanasia; reunite animals with owners; develop and deliver community education programs; maintain registers and databases; assist in maintaining social media platforms; inform customers of fees; process cash transactions; maintain facilities; perform other duties as directed.
Seniority
Mid-level operational staff