Customer Service Officer
Core
Handle high-volume face-to-face and telephone enquiries for a local council, resolving complaints and processing payments.
Role type
Customer Service Officer (Contact Centre & Counter)
Builds
Information and services for local council residents and customers
Domain
Local Government / Public Sector
Deliverable
client delivery
Required skills
High-volume inbound call handling, complaint resolution, payment processing, local government service knowledge, face-to-face and telephone communication
Preferred skills
Local government experience, cashiering experience
Responsibilities
Provide friendly and professional customer service across counter and contact centre, manage high volume of inbound enquiries, respond to enquiries and resolve complaints, process payments and provide cashiering services, work collaboratively with internal teams