Head of Claims
Core
Strategic leadership of the full claims function for a specialist carrier, focusing on professionalizing operations, managing complex property/casualty portfolios, and building external industry presence.
Role type
Senior executive claims leader (Head of Claims)
Builds
Claims strategy, delegated authority frameworks, external panels, and thought leadership
Domain
Insurance (Property, Casualty, Class Action, Professional Indemnity)
Required skills
Strategic portfolio management, delegated authority framework design, external panel negotiation, industry thought leadership, technical claims specialization, team mentorship
Preferred skills
ANZIIF qualification, legal background, natural catastrophe/fire claims experience, complex litigation exposure
Technologies
None stated
Responsibilities
Take strategic ownership of the claims portfolio including trend analysis and reporting; Develop and maintain delegated authority frameworks and claims guidelines; Manage external panels of loss adjusters and solicitors; Represent the organization externally at industry events; Lead and mentor technical specialists
Seniority
Executive, hands-on IC with strategic remit