Network Operations Engineer
Core
Monitoring, troubleshooting, and resolving network and system incidents within an organization's IT infrastructure to ensure network availability and uptime.
Role type
Level 2 Network Operations Engineer (NOC)
Builds
Network uptime and stability for SAP-centric organizations
Domain
IT Operations / Network Engineering
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
TCP/IP, DNS, DHCP, VLANs, Spanning-Tree, ACL, Port-Channel, Redundancy Protocols, OSPF, EIGRP, BGP, Cisco Products, Palo Alto/Fortinet, VPN, SD-WAN, Cloud Networking (AWS, Azure, GCP)
Preferred skills
CCNA, CCNP, PCNSA
Technologies
Logic Monitor, SolarWinds, Cisco, Palo Alto, Fortinet, AWS, Azure, GCP
Responsibilities
Monitor network, server, and application performance using NOC monitoring tools; Investigate and resolve Level 2 network incidents and service disruptions; Troubleshoot LAN, WAN, VPN, Internet, and wireless connectivity issues; Analyze alarms, alerts, and performance metrics to identify potential problems; Perform root cause analysis (RCA) for recurring incidents; Coordinate with Level 1 support teams and provide technical guidance; Escalate critical issues to Level 3 engineers, vendors, or service providers as required; Manage incidents, problems, and change requests according to ITIL processes; Ensure adherence to Service Level Agreements (SLAs); Participate in scheduled maintenance activities and network upgrades; Generate daily, weekly, and monthly operational reports.
Seniority
Mid-level (4–6 years experience), hands-on IC
