Financial Crime Operations Analyst
Core
Engage with customers via phone to collect, verify, and update identity and account information to prevent financial crime and ensure regulatory compliance.
Role type
Senior IC Financial Crime Operations Analyst (KYC Refresh)
Builds
Accurate, compliant customer records and KYC refresh outcomes
Domain
Financial Services / Anti-Money Laundering (AML) / Counter-Terrorism Financing (CTF)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Customer due diligence, identity verification, regulatory compliance knowledge, phone communication, documentation review, risk identification, data accuracy, problem-solving, multi-priority management
Preferred skills
Contact centre experience, financial services background, regulated environment experience
Technologies
N/A
Responsibilities
Conduct customer due diligence activities in accordance with AML/CTF and KYC obligations; Confirm customer information including identity details, addresses, occupations, tax residency, beneficial ownership and authority structures; Engage with customers via phone through both inbound and outbound interactions to collect and update information; Review and assess supporting documentation to verify customer information; Identify and escalate risks in accordance with policies and procedures; Accurately record customer interactions, findings and decisions within relevant systems.
Seniority
Mid-level, hands-on IC
