Retail Operations Lead
Core
Provide day-to-day leadership and operational oversight of the retail workforce across multiple museum sites, ensuring exceptional visitor experiences and efficient resource use.
Role type
Senior retail operations manager (museum sector)
Builds
Exhibition shops, pop-up retail operations, and commercial initiatives
Domain
Cultural heritage / Museums
Deliverable
product features
Required skills
Workforce planning, budget management, team leadership, performance management, stakeholder relationship building, SOP development, data analysis
Preferred skills
Experience in high-volume retail environments, ability to work independently
Responsibilities
Lead, coach, and support retail team leaders and frontline employees; Coordinate recruitment, onboarding, and training; Oversee workforce planning and rostering; Prepare staffing cost estimates and wage forecasts; Develop and maintain standard operating procedures
Seniority
Senior, hands-on IC