Network Support Engineer, Leo Networking Software
Core
Tier 1 support for software-defined network services in Amazon's global Low Earth Orbit satellite network, ensuring connectivity and performance for customers in remote locations.
Role type
Senior IC Network Support Engineer (Satellite/SDN)
Builds
Global satellite network services and connectivity for households, businesses, and government agencies
Domain
Satellite telecommunications, Software-Defined Networking (SDN), Cloud Networking
Required skills
Network engineering (large-scale), SDN technologies, packet forwarding architectures, incident response, network monitoring, automation scripting (Python/Bash/SQL), cloud networking concepts, TCP/IP/DNS/routing/switching
Preferred skills
Satellite-based telecommunication networking, hardware/software RAID maintenance, REST web services, distributed systems knowledge
Technologies
Python, Bash, SQL, REST, XML, JSON, iperf, dig, cURL
Responsibilities
Respond to and escalate network-related incidents, diagnose connectivity and performance issues, support deployment and onboarding of network capabilities across regions, monitor network performance for uptime, manage severity 2 and 3 tickets, build and enhance operational tools and procedures
Seniority
Mid-level, hands-on IC