L3 Support Engineer, Data Center Infrastructure
Core
Senior escalation point for complex hardware and firmware issues in large-scale, mission-critical data center environments, ensuring fleet stability and rapid root cause identification.
Role type
Senior Hardware Support Engineer (Data Center Infrastructure)
Builds
Production server and platform reliability across large-scale data center fleets
Domain
Data Center Infrastructure / Hardware Operations
Deliverable
physical/clinical work
Required skills
Root cause analysis of hardware/firmware failures, Server component expertise (CPU, memory, storage, networking, power, BMC), Vendor coordination, Incident management methodologies, Log/telemetry interpretation, Cross-functional technical coordination
Preferred skills
GPU-dense/AI/HPC environment experience, Firmware lifecycle management, Linux-based production systems, Fleet-wide reliability metrics improvement
Technologies
BMC, Linux, Server Hardware
Responsibilities
Leading root cause analysis for complex hardware and firmware failures, Aggregating recurring problems to identify systemic issues, Acting as senior escalation point for hardware incidents, Coordinating with vendors for diagnostics and RMAs, Partnering with engineering to validate fixes, Performing hardware/firmware validation before rollout, Driving structured incident investigations, Supporting on-site teams during critical events, Improving hardware observability and reporting processes, Contributing to long-term hardware reliability strategy
Seniority
Senior, hands-on IC
