Forward Deployed Engineer - Agents(Remote)
Core
Lead end-to-end implementation of AI Virtual Agents and CX automation workflows for enterprise customers, translating business requirements into production-ready deployments.
Role type
Senior IC Forward Deployed Engineer (AI Agents)
Builds
AI Virtual Agents, CX automation workflows, and integrations with enterprise systems
Domain
Customer Experience (CX) + Agentic AI
Deliverable
production ML models | product features
Required skills
End-to-end agent deployment, workflow configuration, integration building, validation framework implementation, stakeholder partnership, technical documentation
Preferred skills
LLM/AI agent development, enterprise SaaS integration, product instincts
Technologies
APIs, CRM, ticketing systems, telephony platforms, data pipelines
Responsibilities
Own end-to-end execution of AI agent deployments from discovery to optimization; Configure agent workflows and decision logic; Implement guardrails and validation frameworks; Build and validate integrations with enterprise systems; Partner with customer technical stakeholders to define success criteria; Translate customer needs into implementation plans; Run feedback loops with Engineering and Product teams
Seniority
Senior, hands-on IC
