Senior QA Engineer (IVR)
Core
Ensuring quality of CCaaS solutions through manual testing, API and IVR validation, client portal testing, and support for daily client change requests.
Role type
Senior QA Engineer (IVR)
Builds
Reliable CCaaS products and client portals
Domain
Contact Center as a Service (CCaaS), Telecommunications
Required skills
Manual testing, API testing, IVR call flow testing, SQL queries, SOAP UI, ReadyAPI, XML, JSON
Preferred skills
Scripting languages, UI automation tools, Manual testing certifications
Responsibilities
Handle daily client change requests, version upgrades, and system standardization; Perform functional, regression, integration, API, and IVR testing; Design and execute test cases; Validate API integrations; Test end-to-end client portal builds; Identify and track defects; Validate backend data using SQL; Collaborate with cross-functional teams; Maintain testing documentation.
Seniority
Senior, hands-on IC
