Run Operations Manager — Property Specialists
Core
Run the day-to-day execution of a field-based Property Specialist vertical serving tenants, landlords, and contractors across 15,000+ properties.
Role type
Senior Run Operations Manager (Field Operations)
Builds
Integrated agency operations for residential lettings
Domain
Real Estate / Residential Lettings
Required skills
Multi-layer team management (100+ people), KPI-driven performance management, SOP enforcement, operational rigor, data-driven decision making, hiring and exit strategies
Preferred skills
Experience in last-mile logistics, home services, or facilities management; managing distributed teams during 5x+ YoY growth
Technologies
Dashboards, KPI tracking tools
Responsibilities
Enforce adherence to SOPs and performance standards across integrated agencies; Track and manage daily/weekly/monthly KPIs to surface risks; Lead a layer of Team Leads to coach and manage Property Specialists; Resolve local agency escalations and coordinate cross-vertical feedback
Seniority
Senior, hands-on IC