Tenancy Manager
Core
First point of contact for tenants managing a diverse portfolio to ensure housing sustainability through proactive engagement and practical problem-solving.
Role type
Tenancy Manager (Community Housing)
Builds
Sustainable tenancies and community wellbeing outcomes
Domain
Community housing / Social housing
Deliverable
physical/clinical work
Required skills
Tenancy agreement management, Arrears management, Property standards enforcement, Anti-social behaviour handling, NCAT representation, Customer service, Conflict resolution, Record keeping
Preferred skills
Social housing frameworks knowledge, Vulnerable community engagement experience, Social work qualifications
Technologies
NSW Residential Tenancies Act 2010
Responsibilities
Manage tenancy agreements in line with NSW Residential Tenancies Act 2010, Manage arrears and property standards, Represent the organisation at NCAT where required, Collaborate with internal teams and external partners to address tenancy issues, Maintain accurate records and comply with reporting standards
Seniority
Mid-level, hands-on IC