QA Communication Specialist
Core
Monitor and review the quality of communication between affiliate/sales managers and partners across channels like Telegram, Skype, and email.
Role type
QA Communication Specialist
Builds
Communication standards, guidelines, and playbooks for affiliate and iGaming operations
Domain
iGaming / Affiliate marketing
Deliverable
dashboards & analysis
Required skills
QA experience in communication/support/sales/operations, clear professional writing, fast learning ability, English (Upper-Intermediate)
Preferred skills
Strong sense of ownership, tactful feedback delivery, system-oriented mindset, objectivity, stress resilience, proactive improvement mindset
Responsibilities
Monitor communication quality across channels, review partner conversations for tone and compliance, track response times and SLAs, identify risky cases and conflicts, escalate critical issues, provide structured feedback to managers, maintain communication standards, track recurring mistakes, prepare quality reports, initiate process improvements
Seniority
Individual Contributor
