Customer Engagement Analyst
Core
Junior analyst supporting customer communication channels including social media, review platforms, and complaint management for Superbet's Brazil operation.
Role type
Junior Customer Engagement Analyst
Builds
Customer-facing responses and reputation management across digital touchpoints
Domain
Sports betting and gaming in Brazil
Deliverable
dashboards & analysis
Required skills
Portuguese (fluent), written communication, attention to detail, case monitoring, feedback organization, trend identification
Preferred skills
English, Spanish, familiarity with social media/review platforms, customer service experience
Responsibilities
Respond to customers on channels like Reclame Aqui and social media, draft professional responses, monitor incoming cases, collect and organize customer feedback, support internal tracking of complaints and trends, escalate complex situations
Seniority
Junior, entry-level