Virtualization Backup Engineer (Chinese speaker)
Core
Troubleshoot and resolve virtualization backup issues for customers, acting as a technical focal point for IT professionals.
Role type
Technical Support Engineer (Virtualization)
Builds
Customer support cases and resolutions for Veeam backup solutions
Domain
Data resilience and security
Deliverable
client delivery
Required skills
log file investigation, TCP/IP networking, Windows Server administration, networking configuration troubleshooting
Preferred skills
UNIX/Linux knowledge, VMware ESX administration, Microsoft Hyper-V administration, database engine administration
Technologies
Veeam, Windows Server, VMware, Microsoft Hyper-V, SQL, Oracle
Responsibilities
Perform troubleshooting and analysis including log file investigation, act as a technical focal point in relationships to fellow IT Professionals, take ownership of the customer problem or issue from beginning to resolution, document all customer interactions accurately and within SLA
Seniority
Individual Contributor, mid-level
