Program Director
Core
Senior customer leader responsible for driving end-to-end AI transformation deployments and value realization for Cresta's largest enterprise customers ($5M+ ARR).
Role type
Senior IC Program Director (Strategic Accounts)
Builds
Large-scale, multi-phase AI transformation programs for Fortune 500 contact centers
Domain
SaaS, AI, Customer Experience (CX) transformation
Deliverable
production ML models | product features
Required skills
Enterprise program management, C-level stakeholder management, team leadership (Implementation Managers, Solution Architects), change management, financial acumen, strategic vision
Preferred skills
Contact center technology, conversational AI, analytics platforms
Technologies
Cresta platform, conversational AI agents, conversation intelligence
Responsibilities
Own success of large-scale AI transformation programs across multiple business units and geographies; Serve as executive sponsor and trusted advisor to C-suite stakeholders; Lead matrixed teams to deliver complex implementations on time and within scope; Partner with Sales, Product, and Engineering to drive growth and adoption; Standardize delivery practices and governance models to scale efficiently; Represent customer voice to influence product direction and go-to-market strategy
Seniority
Senior, hands-on IC with strategic oversight