Senior Operations Manager

Fort Worth, TexasFull-time2026-09-10 → 2026-10-15

Core

Lead day-to-day performance of a fulfillment center (Inbound, Outbound, Inventory), managing teams of 50-200+ associates and 3-7 supervisors to ensure safety, productivity, and quality standards.

Role type

Senior Operations Manager (Fulfillment Center)

Builds

Fulfillment center operations for ecommerce brands

Domain

Logistics / Supply Chain / Warehousing

Required skills

Team leadership, operational planning, KPI monitoring, process optimization, quality control, workforce management, data analysis, engineering tools, WMS proficiency

Preferred skills

Lean or Six Sigma certification, Industrial Engineering background, statistical analysis, enterprise technology systems

Technologies

WMS platforms, Advanced Excel, Project Management Software, modeling software

Responsibilities

Lead and develop a team of supervisors and hourly associates; Monitor and deliver key performance indicators (KPIs); Design and implement process optimization initiatives; Coordinate quality control objectives and procedures; Maintain warehouse physical condition and equipment standards.

Seniority

Senior, hands-on IC

About ShipMonk

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.