Customer Delivery Manager (H/F) – Capital Markets
Core
Link between customers and internal teams (Sales, Legal, Product, Engineering) to manage project delivery, onboarding, and technical satisfaction for electronic trading platforms.
Role type
Senior Customer Delivery Manager (Project Management)
Builds
Electronic trading platforms (multi-asset, algorithmic, low latency) for investment banks and brokers
Domain
Capital Markets / Electronic Trading
Required skills
Project Management, Business Analysis, Technical Requirements Definition, Stakeholder Management, Timeline & Budget Management, UAT Coordination, Client Onboarding, Ticket Workflow Management, Product Roadmap Collaboration
Preferred skills
Expertise in Electronic Trading, Pricing, Low Latency, Market Making, Knowledge of Java/Scala/React/Kafka
Technologies
Java, Scala, React, Kafka, ELK Stack, JMS, REST, Protobuf, C, C++
Responsibilities
Define project scope and requirements, manage pre-sales support, coordinate client onboarding and UAT, monitor project progress against SLA/budget, gather client feedback, manage technical support tickets, collaborate on product roadmap
Seniority
Senior, hands-on IC