ERP Functional Support Specialist – Finance (Business Central)
Core
Provide L1/L2 functional support for Microsoft Dynamics 365 Business Central Finance processes (AP, AR, GL, Fixed Assets, taxes) to users across a multi-country environment.
Role type
ERP Functional Support Specialist (Finance)
Builds
Supports the rollout and adoption of Business Central across 50+ countries
Domain
Enterprise Resource Planning (ERP) / Finance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ERP functional support, Microsoft Dynamics 365 Business Central, Microsoft Dynamics NAV, Finance and accounting processes, process analysis, user training
Preferred skills
Spanish language proficiency
Technologies
Microsoft Dynamics 365 Business Central, Microsoft Dynamics NAV
Responsibilities
Analyze user questions and incidents to identify process, data, setup, or system functionality issues; Guide users towards correct use of Business Central and standard Finance processes; Document solutions and contribute to knowledge bases and training materials; Support user onboarding and training; Work with functional consultants and technical teams for deeper analysis; Identify recurring issues and opportunities to improve processes and user experience
Seniority
Mid-level, hands-on IC
