Account Manager
Core
Primary point of contact for assigned customer accounts post-launch, building relationships to ensure satisfaction, drive renewals, and expand revenue through upselling/cross-selling.
Role type
Account Manager (Customer Success & Revenue Growth)
Builds
Enterprise SaaS cardiac device management software solutions
Domain
Healthcare Technology / Cardiology
Required skills
relationship building, contract negotiation, data analytics, Salesforce proficiency, business review presentation, multi-stakeholder management, clinical device clinic operations knowledge
Preferred skills
Physician Assistant or Nurse Practitioner licensure, remote cardiac monitoring workflows experience, Master's degree
Technologies
Salesforce
Responsibilities
Build and maintain strong relationships with key stakeholders (administrative, physician, device clinic); Develop key account champions; Follow renewal process to minimize churn and negotiate contract renewals; Identify upsell and cross-sell opportunities; Document customer interactions and track activities in Salesforce; Prepare and present business reviews to key decision-makers.
Seniority
Individual Contributor
