Level 3 Engineer
Core
Provides advanced technical support, troubleshooting, maintenance, and engineering services for an enterprise system, serving as the primary escalation point for complex issues.
Role type
Senior IC Level 3 Engineer (Enterprise Systems)
Builds
Enterprise system availability, incident resolution, and engineering change activities
Domain
Defense/Government IT infrastructure and enterprise systems
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
System integration, complex failure diagnosis, software maintenance, configuration management, change management, ITSM processes, technical documentation, on-call support
Preferred skills
Defence/Government environment experience, industry certifications (ITIL, Microsoft, Cisco, VMware, Security+, Kubernetes)
Technologies
Enterprise systems, hardware/software/network components, ITSM tools
Responsibilities
Oversee system integration initiatives addressing hardware/software/network compatibility; Diagnose intricate system failures and recommend lasting resolutions; Perform maintenance, software updates, system upgrades, and configuration changes; Monitor system performance and reliability to identify risks and implement improvements; Create and maintain technical documentation and engineering artefacts; Engage in on-call support and continuous improvement initiatives.
Seniority
Senior, hands-on IC