Senior Engineer I, Total Product Support (Epi)
Core
System-level technical expert for ASM's next-generation Epitaxy (Epi) products, supporting new product introductions, customer evaluations, and high-volume manufacturing deployments.
Role type
Senior IC system engineer (semiconductor equipment support)
Builds
Epitaxy deposition and etch equipment for advanced semiconductor manufacturing
Domain
Semiconductor equipment / Epitaxy process technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
system-level troubleshooting, cross-functional collaboration, NPI support, field issue investigation, fab readiness management, service documentation, spare parts strategy, global stakeholder communication
Preferred skills
direct ASM Epi product experience, ALD/CVD/Etch equipment knowledge, leading semiconductor manufacturer customer support experience, project management, cross-functional team leadership
Technologies
Epitaxy equipment, ALD, CVD, Etch tools
Responsibilities
Act as system-level expert for new Epi products supporting evaluations and HVM readiness; Collaborate with Hardware, Electrical, Controls, Process, and Software teams for field feedback; Support NPI by representing customer and service requirements; Lead critical field issue investigations and root cause analysis; Own first-in-fab customer deployments and production qualification; Monitor tool performance and uptime; Develop and maintain service documentation and maintenance procedures; Drive issue resolution during beta testing and HVM phases; Define spare parts strategies; Prepare technical reports for stakeholders; Travel globally to support product evaluations and escalations