Senior Manager, System Operations
Core
Lead day-to-day operations and continuous improvement of the Microsoft Dynamics 365 ERP system, managing project lifecycles, timesheet operations, and cross-functional standardization.
Role type
Senior Manager, System Operations
Builds
Company-wide ERP system enhancements, automated processes, and standardized operating procedures
Domain
Enterprise Resource Planning (ERP), Microsoft Dynamics 365
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ERP system management, project lifecycle management, functional specification development, change request coordination, resource planning, process optimization, training program delivery, cross-functional leadership
Preferred skills
Advanced Microsoft Office proficiency, multi-time zone collaboration
Technologies
Microsoft Dynamics 365, Microsoft Office (Excel, Word, PowerPoint, Outlook)
Responsibilities
Lead Corporate System Project Specialist and manage ERP daily operations; Collaborate with international teams to identify ERP improvement opportunities; Analyze business requirements and develop functional specifications; Manage full system project lifecycle from kickoff to deployment; Manage ERP timesheet operations and resource planning; Oversee user permissions and system standard operating procedures; Lead ERP project meetings with stakeholders; Design and deliver company-wide application training programs; Evaluate and lead cross-functional standardization and automation initiatives
Seniority
Senior, hands-on IC
