Senior Subsidence Specialist

About us 

Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.

Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we’re proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.

Useful links:

Trustpilot   ¦   Glassdoor

About the role:

To take technical ownership of complex ground movement claims (subsidence, heave, landslip), ensuring accurate diagnosis, consistent policy application and effective claim progression. 

The role is responsible for delivering fair customer outcomes while maintaining strong control of indemnity spend, supplier performance and claim lifecycle. Acting as a senior technical authority, the postholder will support colleagues, challenge external experts and drive efficient, evidence-based decision making. 

This is a hands-on role requiring end-to-end management of claims from notification through to settlement, repair or repudiation. 

Key Responsibilities:

Claim Ownership & Technical Decision Making 

Manage complex and high-value ground movement claims from start to finish  

Diagnose cause of damage using technical evidence (engineering reports, monitoring, drainage investigations, etc.)  

Distinguish between insured and non-insured causes  

Make clear, evidence-based decisions (acceptance, partial acceptance, repudiation)  

Ensure all decisions are well-documented and audit-ready  

Investigation & Repair Strategy 

Define proportionate investigation strategies and avoid unnecessary delays  

Determine appropriate use of monitoring and further investigations  

Review and challenge recommendations for repairs and mitigation works  

Ensure timely mitigation to prevent further damage  

Agree practical, cost-effective repair solutions  

Supplier Management 

Manage and challenge external suppliers (engineers, adjusters, contractors)  

Critically review reports and ensure clear, outcome-focused recommendations  

Monitor supplier performance against SLAs and cost expectations  

Address delays, poor quality outputs and unnecessary spend  

Indemnity & Cost Control 

Review and approve repair scopes and variations  

Maintain accurate reserves and control claim spend  

Identify and reduce indemnity leakage and duplication  

Ensure costs relate only to insured damage  

Governance & Compliance 

Apply policy wording accurately and consistently  

Ensure compliance with FCA requirements and internal standards  

Maintain clear audit trails and documentation  

Support complaint handling and regulatory referrals  

Identify potential fraud indicators  

Customer & Stakeholder Management 

Communicate technical information clearly to customers  

Manage expectations on claim progress and outcomes  

Handle challenging conversations with confidence  

Work collaboratively with internal stakeholders and provide expert input  

Leadership & Capability Development 

Act as a technical escalation point for complex claims  

Coach and support colleagues to improve technical capability  

Contribute to training materials, standards and best practice  

Continuous Improvement 

Identify opportunities to improve claim processes and reduce delays  

Support development of supplier frameworks and technical standards  

Provide insight into claim trends and areas of risk  

Key Requirements:

Proven experience (minimum 3 years) managing UK subsidence/ground movement claims  

Strong understanding of structural movement, drainage and soil behaviour  

Ability to interpret technical reports and investigation data  

Experience managing repair scopes and claim costs  

Strong analytical and decision-making skills  

Make claim decisions within delegated authority  

Approve or challenge supplier recommendations and repair strategies  

Recommend settlement approach (repair, cash, repudiation)  

Escalate complex or high-risk cases where required 

Professional Qualifications

Cert CII, Dip CII or working towards (or equivalent experience)  

Relevant technical or professional qualifications (e.g. surveying, engineering, construction) desirable  

In return, we can offer you:

Basic Salary £45,000-50,000 (DOE) as well as market leading benefits.

25 days Annual leave plus statutory holidays.

Just some of the great benefits we offer:

On-site gym

Free on-site parking

Free on-site breakfast bar

Complimentary on-site snacks and soft drinks

Discretionary performance related bonus

An extra day’s holiday for your birthday

Application deadline: this position will remain open until we have found the right person for the job.

We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.

Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.

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