Call Center Clinician--Boston Emergency Services Team, 20hrs
Core
Provide telephone triage, stabilization, and crisis intervention for individuals experiencing psychiatric crises, referring them to appropriate community resources.
Role type
Clinical social worker / mental health clinician (call center)
Builds
Crisis intervention pathways and referrals to healthcare and protective services
Domain
Mental health / Emergency psychiatry / Social services
Deliverable
client delivery
Required skills
Telephone triage, crisis intervention, diagnosis, conflict resolution, care coordination, cultural sensitivity, patient advocacy, electronic medical record systems
Preferred skills
LCSW, LICSW, or LMHC license, emergency psychiatry field experience, bilingual competency
Responsibilities
Conduct telephone screenings for psychiatric crises, assist with patient stabilization, develop alternative care plans, advocate for patients and families, coordinate referrals to community agencies
Seniority
Mid-level, hands-on clinician