Service Performance Specialist
Core
Establishing and delivering medium to long term service improvement programmes by analyzing asset performance data, identifying trends, and recommending process improvements to reduce operating costs and enhance service delivery.
Role type
Service Performance Specialist (Data Analysis & Continuous Improvement)
Builds
Service improvement plans, asset performance reports, and operational efficiency gains for transportation systems.
Domain
Transportation technology / B2B OEM customer service
Deliverable
dashboards & analysis
Required skills
Business performance management, data analysis, project management, mathematical reasoning, report writing, Microsoft Excel, matrix organization navigation
Preferred skills
Field engineering experience, management/leadership, transportation sector knowledge, automated fare collection processes
Technologies
Microsoft Excel
Responsibilities
Review and analyze asset performance data to identify trends and correlations; report data conclusions to external customers and internal stakeholders; drive continuous improvement projects with engineering teams; manage end-to-end improvement initiatives for field devices; evaluate improvement activities against expected outputs; contribute to SLA performance reviews.
Seniority
Mid-level, hands-on IC