Service Delivery Manager (m/w/d)
Core
First point of contact for customers under cyberattack, responsible for initial attack analysis, coordinating response teams, and guiding customers through service reviews.
Role type
Service Delivery Manager (Cybersecurity)
Builds
Cloud-based automated DDoS protection solutions for enterprise clients
Domain
IT Security / Cyber Resilience
Deliverable
client delivery
Required skills
Computer and network security experience, network protocols knowledge, log data analysis, analytical mindset, direct customer communication (email/phone), German and English fluency
Preferred skills
Experience in analyzing log data, strong analytical mindset
Technologies
Network protocols, ticket and asset management systems
Responsibilities
Serve as first point of contact during cyberattacks, perform initial attack analysis, coordinate cooperation among relevant contact persons, guide customers through periodic service review meetings, maintain ticket and asset management systems and documentation
Seniority
Mid-level (3-5 years experience)
