Technical Support & Network Engineer
Core
Technical support engineer specializing in IoT connectivity, networking, and VPN solutions for enterprise clients.
Role type
Medior/Senior Technical Support Engineer (Networking & IoT)
Builds
Reliable, secure, and scalable IoT connectivity solutions for diverse sectors including industry, agriculture, healthcare, and smart cities.
Domain
IoT connectivity, Enterprise Networking, Telecommunications
Deliverable
client delivery
Required skills
Complex troubleshooting, Root cause analysis, TCP/IP fundamentals, Log analysis, Customer advisory
Preferred skills
Router configuration, 4G/5G network equipment, NAT/Routing/VPN technologies, IPsec/Remote Access/Hairpin VPN concepts, Enterprise firewalls (Palo Alto), Linux command-line troubleshooting
Technologies
4G/5G IoT connectivity, SIM management platforms, Logging tools, Industrial routers, Cisco platforms, Palo Alto Firewalls, VPN technologies, Enterprise networking
Responsibilities
Investigate and resolve technical support requests via phone, email, and ticketing systems; Configure routers, gateways, and modems; Provide first and second-line support for VPN solutions; Analyze log files to determine technical problem causes; Advise customers on appropriate technical solutions and configurations; Collaborate with internal teams to implement structural improvements.
Seniority
Medior/Senior, hands-on IC
