Senior Solution Consultant SAP Customer Service / S/4HANA Service (m/w/d)
Core
Senior consultant leading the strategic migration from SAP Customer Service to S/4HANA Service, defining target architectures and managing requirements for enterprise clients.
Role type
Senior Solution Consultant (SAP)
Builds
SAP S/4HANA Service implementations and migrations for mid-market to enterprise clients
Domain
Enterprise Software / SAP / Service Management
Required skills
SAP Customer Service, S/4HANA Service, Requirements Management, Solution Architecture, Stakeholder Management, Field Service Management, Predictive Service, AI-driven Service Control, Business Process Transformation
Preferred skills
Experience with Service Contract Administration, Claims Processing, Outside Sales Management, Mentorship
Technologies
SAP S/4HANA, SAP Customer Service, Field Service Management, AI/ML for Service
Responsibilities
Lead the conceptual and functional migration from SAP CS to S/4HANA Service; Manage requirements to define the best fit solution for clients; Persuade management stakeholders with value-oriented arguments; Provide structure in ambiguous project situations; Integrate innovations like Predictive Service and AI; Act as the technical point of contact during critical project phases
Seniority
Senior, hands-on IC
